Citizen Service System
...citizen contact is your job? Do you offer citizen service centers (CSC)? Are you a point of contact for people in your region? The first contact point for people is the CSC, which allows a simple and efficient way to get in touch and start a dialogue with citizens.
With the CSC we offer a solution based on free software to optimize your service processes. Any incoming requests from citizens should be answered and recorded, independendly from the used media (e-mail, phone, web forms, fax, common mail). Your staff employs the system in the communication process to structure, manage and handle those requests. Comprehensive reportings allow an evaluation of all received requests. Software which is already used to support your procedures can be integrated for purposes of information processing.
The benefit of CSC is enhanced with the restructuring of counties and administrative tasks. Distances between people and their administration are increased. The efficient use of IT simplifies the contact between citizens and their administrations. Using the CSC the administrative staff focuses on its primary tasks without disregarding response and feedback for citizens. Despite administrative reforms the quality of your services is improved, while utilizing cost- and efficiency advantages.
Benefit of solution
- online citizen service center
- centralized and structured request- and complaint management
- incident processind and integration of administrative processes
- comprehensive reporting functions
